Here are the questions about working with us we get asked most frequently.
Do you have a minimum order?
For us to deliver your balloons, we need an order of at least $500. If the order is less than that, pick up arrangements can be made from our East Brunswick location.
What is the difference between a balloon garland and a balloon arch?
A balloon garland is typically a group of balloons assembled in a particular color scheme without a frame inside. Many times these are 6 feet long. A garland would need to be attached to something to keep it stable. A balloon arch usually has a frame inside it. It is free-standing and stable. Some arches may be made with helium and will not have a frame but will self-supported. For outdoor events, we do not recommend helium arches. We recommend framed air-filled arches.
Can I e-mail or text you a picture of what I want?
Yes. The best way to reach us is our contact form which has an area to upload images. Using the contact form allows us to provide quick responses while at other event locations or after business hours. Alternatively, our e-mail is info@total-party.com. You can also text a picture to 732.723.3555.
What areas do you service?
We proudly provide balloon decor and other party services for the greater New Jersey area serving an hour radius around East Brunswick, NJ. We are also available to travel nationwide for large events.
Can I meet with you at my event space?
Yes. An on-site consultation is available on select weekdays. An additional fee may apply.
How far in advance should I place my order?
Orders should be placed as early as possible. Event set up dates and times are first come first serve.
What is the delivery fee?
Delivery fees depend on the delivery location and time of day.
Can I pick my balloons up from you?
Yes. In most cases we can arrange a time for pick up at our East Brunswick studio. Be aware that inflated balloon arrangements, while usually not heavy unless there is significant framework, are often very bulky. Please be sure to have an adequate sized vehicle.
Do prices include removal of the decor?
No. An additional fee will apply. Please notify us when booking your decor if a take down and removal is needed. Should there be framework or other materials that we need back, you may arrange to return it to us after the event or we can arrange to come back for it for an additional fee.
How do I pay for my decor?
Once your order is finalized, an invoice will be emailed to you that can be paid online with a credit card. We also accept cash, checks and Venmo.
What is your cancellation policy?
Once your event is booked, that time slot is reserved for you and supplies for your event are ordered. Orders canceled 30 days or more prior to your event are eligible for a credit for your next event equal to monies paid, however no refund will be given. Orders less than 30 days from the event are not eligible for cancellation. Refunds are not provided on any orders. For additional information see our cancellation policy.
How long do balloons last indoors?
Many air filled balloon designs can last weeks indoors! The longevity of the balloons will depend on the environmental conditions of the space.
How long do balloons last outdoors?
Balloons used outdoors are not guaranteed to last any specific amount of time as the sun, heat, wind, rain, etc., affects the lifespan of the balloons.
Are balloons biodegradable or can they be recycled?
Latex balloons are made from natural materials. Raw latex comes from rubber tree sap in various jungles around the world. The trees are not cut down to harvest the latex. The latex is acquired by merely making small, controlled slices in the bark of the trees, much like how maple syrup is collected. This means that not only are trees not harmed in the process of producing balloons, it means that the balloon industry WANTS to protect the jungles of the world, making us an extremely green industry.
Mylar (or foil) balloons are NOT biodegradable but are able to be recycled.
I bought some balloons from somewhere else, can you inflate them for me?
Yes, but we cannot guarantee the quality of balloons not provided by us. If they are defective or burst during or after inflation, you will still be charged the full amount for that balloon. We also cannot speculate about the longevity of balloons not provided by us.
Do you have a color chart for me to choose from, or what color balloons do you have available?
Total Party uses balloons from high quality manufacturers which come in a variety of colors. Click here for our color chart.