On this page we answer some of the questions we get asked most frequently about working with us, so you can better plan your event.
Can I e-mail or text you a picture of what I want?
Yes. The best way to reach us is our contact form which has an area to upload images. Using the contact form allows us to provide quick responses while at other event locations or after business hours. Alternatively, our e-mail is firstname.lastname@example.org. You can also text a picture to 732.723.3555.
What areas do you service?
We proudly provide balloon decor and other party services for the greater New Jersey area serving an hour radius around East Brunswick, NJ. We are also available to travel nationwide for large events.
Can I meet with you at my event space?
Yes. An on-site consultation is available on select weekdays. An additional fee may apply.
How far in advance should I place my order?
Orders should be placed as early as possible. Event set up dates and times are first come first serve.
What is the delivery fee?
Delivery fees depend on the delivery location and time of day.
Can I pick my balloons up from you?
Yes. In most cases we can arrange a time for pick up at our East Brunswick studio.
Do prices include removal of the decor?
No. An additional fee will apply. Please notify us when booking your decor if a take down and removal is needed. Should there be framework or other materials that we need back, you may arrange to return it to us after the event or we can arrange to come back for it for an additional fee.
How do I pay for my decor?
Once your order is finalized, an invoice will be emailed to you that can be paid online with a credit card. We also accept cash, checks and Venmo.
What is your cancellation policy?
Once your event is booked, that time slot is reserved for you and supplies for your event are ordered. Orders canceled 30 days or more prior to your event are eligible for a credit for your next event equal to monies paid, however no refund will be given. Orders less than 30 days from the event are not eligible for cancellation. Refunds are not provided on any orders. For additional information see our cancellation policy.
How long do balloons last indoors?
Many air filled balloon designs can last weeks indoors! The longevity of the balloons will depend on the environmental conditions of the space.
How long do balloons last outdoors?
Balloons used outdoors are not guaranteed to last any specific amount of time as the sun, heat, wind, rain, etc., affects the lifespan of the balloons.
Are balloons biodegradable or can they be recycled?
Yes! Our latex balloons are made of natural materials and are 100% biodegradable at the same rate as an oak leaf. Mylar (or foil) balloons are NOT biodegradable but are able to be recycled.
I bought some balloons from somewhere else, can you inflate them for me?
Yes, but we cannot guarantee the quality of balloons not provided by us. If they are defective or burst during or after inflation, you will still be charged the full amount for that balloon. We also cannot speculate about the longevity of balloons not provided by us.
Do you have a color chart for me to choose from, or what color balloons do you have available?
Total Party uses high quality balloons from Qualatex which come in a variety of colors. Additional colors can be achieved by layering balloons. Click here to view the complete Qualatex color chart.